- Last Updated
- 2026-07-14
- Company
- Tealight Ltd
- Company Number
- 15078084
- Registered Office
- 61 Bridge Street, Kington, England, HR5 3DJ
- Registered In
- England and Wales
- Website
- kumo2.com
- Support Contact
- [email protected]
- Legal Contact
- [email protected]
1. About This Policy
This Refund Policy explains the voluntary 7-day money-back guarantee offered by Tealight Ltd (“we”, “us”, “our”, or the “Company”) for eligible Kumo2 cloud server services.
This Policy forms part of our Terms of Service. It is an additional commercial guarantee and does not replace, restrict or reduce any cancellation, refund or other rights that you may have under mandatory law.
2. The 7-Day No-Questions-Asked Guarantee
Where a cloud server plan is expressly advertised at checkout or in the order confirmation as including the 7-day refund guarantee, you may cancel the initial order within 7 calendar days (168 hours) after the Service is first activated and receive a refund of the eligible amount.
You do not need to give a reason. Ordinary use of the eligible Service during the 7-day period does not by itself disqualify your request.
The guarantee applies to the initial purchase only. Renewals, later billing periods, upgrades and replacement orders are not covered unless we expressly state otherwise or mandatory law requires a refund.
3. Eligible Services and Amounts
The guarantee applies only to a Kumo2 VPS or cloud server plan that displays the guarantee when you place the order.
For an eligible order, the refundable amount includes:
- the base Service fee paid directly to us for the initial billing period; and
- any setup fee expressly included in the guaranteed server plan.
Where applicable, taxes collected on the refundable amount will be handled as required by law and the relevant tax rules.
4. Items Not Included in the Guarantee
Unless expressly marked as eligible, the voluntary guarantee does not cover:
- renewal charges or charges arising after the first 7 days;
- domain names, software licences, third-party products or custom orders;
- additional IP addresses, add-ons, backup products or separately purchased services;
- usage-based charges, excess traffic, metered resources or amounts already paid to third parties; or
- bank, currency conversion, blockchain network or payment-provider fees that were not received by us.
These exclusions do not limit any refund or remedy required by mandatory law.
5. How to Request a Refund
Email [email protected] from the email address registered to your Kumo2 account within the 7-day period. Include:
- your order or invoice number;
- the affected Service or server identifier; and
- a clear statement that you want to use the 7-day refund guarantee.
No explanation for the cancellation is required. We may ask you to verify account access, identity or payment ownership solely to protect against fraud and unauthorised requests.
6. Service Termination and Data
Submitting a refund request authorises us to stop and permanently terminate the affected Service. All data, snapshots, backups, network assignments and other resources associated with that Service may be permanently deleted.
You are responsible for exporting any data you wish to keep before requesting the refund. We are not responsible for data deleted as part of a requested cancellation, except where mandatory law provides otherwise.
7. Refund Method and Timing
Approved refunds will normally be returned to the original payment method. We aim to initiate the refund within 5 business days after the request is verified and the affected Service is terminated.
Your bank or payment provider may require additional time to make the funds available. At your request, and where available, we may offer account balance instead of a payment-method refund, but we will not require you to accept account balance where a cash refund is due.
8. Fraud, Abuse and Duplicate Recovery
The guarantee does not require us to process a request involving fraud, an unauthorised payment, identity or payment misrepresentation, abuse of promotional or refund systems, a material violation of our Acceptable Use Policy, or an attempt to recover the same payment more than once.
If a chargeback or payment dispute has already been opened for the same payment, we may pause the refund request while that process is resolved to prevent duplicate recovery.
Nothing in this section permits us to refuse or restrict a remedy that mandatory law requires.
9. Statutory Consumer Rights
Consumer Customers may have statutory cancellation and refund rights that are separate from, and may be longer or broader than, this voluntary 7-day guarantee. Those rights remain unaffected.
Where mandatory law gives you a more favourable right or remedy, the mandatory law applies. Please refer to our Terms of Service or contact [email protected] if you have questions about your legal rights.
10. Changes and Contact
The version of this Policy presented when you place an eligible order will govern that order's voluntary 7-day guarantee. We may update this Policy for future orders by publishing a revised version and updating the “Last Updated” date.
For refund requests, contact [email protected]. For legal questions about this Policy, contact [email protected].