서비스 약관

Last Updated: 2026-05-07
Company: Tealight Ltd
Company Number: 15078084
UK VAT Number: GB522366506
Registered Office: 61 Bridge Street, Kington, England, HR5 3DJ
Registered In: England and Wales
Website: kumo2.com
Support Contact: [email protected]
Abuse Contact: [email protected]
Legal Contact: [email protected]
Privacy Contact: [email protected]

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the services provided by Tealight Ltd, a company incorporated in England and Wales (“we”, “us”, “our”, or the “Company”).

By creating an account, placing an order, using our website, using our control panel, using our API, paying an invoice, or using any of our services, you agree to be bound by these Terms.

These Terms incorporate by reference our:

Acceptable Use Policy;
Privacy Policy;
Refund Policy;
Data Processing Agreement, where applicable;
Service Level Agreement, where applicable;
Copyright or DMCA Policy;
any product-specific terms, order forms, invoices, service descriptions or written agreements agreed between you and us.

If you do not agree to these Terms, you must not use our services.

2. Definitions

In these Terms:

“Services” means VPS, cloud servers, dedicated servers, networking, IP addresses, storage, backups, snapshots, control panel access, API access, technical support and any related services provided by us.
“User”, “you” or “customer” means the person, company or organisation that creates an account, places an order or uses the Services.
“Account” means your customer account with us.
“Instance” means a VPS, cloud server, dedicated server or other compute resource.
“Customer Content” means any data, files, software, applications, systems, configurations, logs, databases, websites, images, text, code or other content uploaded to, stored on, transmitted through or processed using the Services by or on behalf of you.
“AUP” means our Acceptable Use Policy.
“Business Customer” means a customer purchasing or using the Services for business, trade, professional, commercial or organisational purposes.
“Consumer Customer” means an individual purchasing or using the Services for personal purposes outside their trade, business or profession.

3. Eligibility and Account Registration

You must be legally capable of entering into a binding contract to use the Services.

If you use the Services on behalf of a company, organisation or other legal entity, you represent that you have authority to bind that entity to these Terms.

You must provide accurate, complete and up-to-date account, billing and contact information. You must keep this information current at all times.

You are responsible for maintaining the confidentiality and security of your account, password, API keys, SSH keys, access tokens and all other credentials.

You are responsible for all activity occurring under your account, whether authorised by you or not.

We may reject, suspend or terminate accounts that provide false information, use misleading identity information, fail verification, present payment risk, present legal risk, present abuse risk or violate these Terms or the AUP.

4. Orders and Service Provisioning

Services may be ordered through our website, control panel, API, invoice, quotation or other approved ordering method.

An order is not accepted until we confirm acceptance, provision the relevant Service, issue an invoice, or otherwise expressly accept the order.

We may accept or reject any order at our discretion, including where we reasonably believe there is fraud, payment risk, abuse risk, sanctions risk, legal risk, stock limitation, pricing error, technical issue or upstream provider restriction.

Service provisioning times are estimates only unless expressly stated otherwise in writing.

We may require identity verification, payment verification, use-case verification or additional information before or after provisioning a Service.

5. Services

We will provide the Services materially in accordance with the applicable product description, order confirmation and any written agreement between you and us.

Service specifications may include CPU, RAM, storage, bandwidth, traffic allowance, IP addresses, location, operating system, control panel features, backup features or other parameters.

Unless expressly stated otherwise:

CPU, network, disk IO and other infrastructure resources may be shared;
bandwidth or port speed descriptions do not guarantee constant maximum throughput;
IP addresses are allocated for use during the Service term and are not sold to you;
backups and snapshots are not included unless expressly ordered or included in the product description;
the Services are self-managed unless expressly stated as managed services.

We may modify, upgrade, migrate, suspend or replace infrastructure where reasonably necessary for security, maintenance, stability, abuse prevention, legal compliance, upstream provider requirements or operational reasons.

6. Customer Responsibilities

You are responsible for:

selecting appropriate Services for your use case;
configuring, securing and maintaining your systems;
installing updates and security patches;
maintaining backups;
protecting passwords, keys and credentials;
complying with all applicable laws;
complying with the AUP;
ensuring your users, customers, end users and downstream users comply with these Terms and the AUP;
obtaining all licences, consents and permissions required for your software, content and activities.

You acknowledge that unmanaged VPS, cloud server and dedicated server products are infrastructure services. Unless we expressly agree otherwise in writing, we do not administer, monitor, secure, update, back up, audit or manage your operating system, applications, websites, databases or Customer Content.

7. Acceptable Use

Your use of the Services must comply with our Acceptable Use Policy.

A violation of the AUP is a violation of these Terms.

We may take enforcement action under these Terms and the AUP, including suspension, restriction, termination, deletion, refusal of refund, reporting to relevant parties or refusal of future service.

8. Billing, Fees and Payment

You agree to pay all fees for the Services you order or use.

Fees may be charged monthly, yearly, hourly, usage-based, prepaid, postpaid or as otherwise stated in the applicable order, invoice or product description.

All fees are due in the currency stated at checkout, on the invoice or in the control panel.

You must pay invoices by the due date. If payment is not received on time, we may suspend, restrict or terminate the relevant Services.

You are responsible for all payment processing charges, bank charges, currency conversion fees, chargeback fees, tax obligations and other costs associated with your payment method, unless otherwise stated.

We may use third-party payment processors. Your use of a payment method may be subject to the terms of the relevant payment provider.

9. Taxes

Prices are exclusive of VAT, GST, sales tax, withholding tax, duties, levies or other taxes unless expressly stated otherwise.

You are responsible for any taxes, duties, charges or assessments arising from your purchase or use of the Services, except taxes based on our net income.

If we are required to collect VAT, GST, sales tax or other taxes, we may add such taxes to your invoice.

If you are required by law to withhold tax from a payment, you must increase the payment so that we receive the full amount we would have received without withholding, unless prohibited by applicable law.

You are responsible for providing accurate tax information, including billing country, VAT number, tax registration number or exemption information where applicable.

10. Subscriptions, Renewal and Auto-Renewal

Services may renew automatically unless cancelled before the renewal date.

If you enable or use auto-renewal, you authorise us or our payment processor to charge your payment method for renewal fees and applicable taxes until you cancel auto-renewal or the Service is terminated.

You can cancel renewal through the control panel, support ticket or any other method we make available.

Cancelling renewal prevents future renewal charges but does not automatically refund fees already paid or incurred.

We may change renewal prices by giving reasonable notice or by publishing updated prices. If you continue using the Service after the price change takes effect, you accept the updated price.

11. Consumer Cancellation Rights

If you are a Consumer Customer, you may have statutory cancellation rights under applicable consumer protection laws.

Where applicable, you may have the right to cancel a distance contract within a statutory cooling-off period. However, where you request immediate performance of the Services, acknowledge that the Services will begin before the end of the cooling-off period, and the Services are fully performed or substantially used, your cancellation or refund rights may be limited to the extent permitted by law.

At checkout, we may ask you to confirm that you request immediate provisioning of the Services and acknowledge the potential impact on your cancellation rights.

Nothing in these Terms limits any mandatory consumer rights that cannot be excluded by law.

Business Customers do not have consumer cooling-off rights.

12. Refunds and Credits

Refunds are governed by our Refund Policy and any applicable mandatory law.

Unless required by law or expressly stated in the Refund Policy:

setup fees are non-refundable;
domain names, licences, custom orders, IP fees, add-ons and usage-based charges may be non-refundable;
unused time may be non-refundable;
Services suspended or terminated for AUP violations, fraud, payment abuse, chargebacks or unlawful use may be non-refundable;
account credit has no cash value and may be non-transferable.

We may issue refunds, service credits or account credits at our discretion.

Service credits, where applicable, are the sole and exclusive remedy for the relevant service issue unless mandatory law provides otherwise.

13. Non-Payment and Late Payment

If you fail to pay any amount when due, we may:

suspend or restrict the relevant Services;
disable network access;
stop automatic renewal;
delete or terminate Services after a grace period;
charge late fees or reactivation fees where permitted;
recover collection costs;
refuse further orders.

We are not responsible for data loss resulting from suspension, termination or deletion due to non-payment.

You remain responsible for all fees incurred before cancellation, suspension or termination.

14. Service Suspension and Termination by Us

We may suspend, restrict or terminate your account or Services, with or without notice, if:

you fail to pay fees when due;
you violate these Terms or the AUP;
your use creates security, legal, operational, reputational or upstream provider risk;
your use affects other users, our systems or third-party systems;
we receive a credible abuse complaint, legal notice or upstream provider notice;
we are required or reasonably believe we are required to do so by law, regulation, court order, payment provider, data centre or upstream provider;
your account presents fraud, chargeback, sanctions, export control or identity risk;
you threaten, harass or abuse our staff, contractors, users or partners;
we discontinue a Service or region;
continued provision of the Services becomes commercially, legally, technically or operationally impracticable.

For urgent risks, we may act without prior notice.

15. Cancellation by You

You may cancel Services through the control panel, support ticket or any other method we make available.

Cancellation does not relieve you of payment obligations already incurred.

You are responsible for downloading or backing up your Customer Content before cancellation.

When a Service is cancelled, terminated or expires, we may delete associated data, IP assignments, backups, snapshots and configurations.

Cancellation of one Service does not automatically cancel other Services unless expressly stated.

16. Effect of Termination

Upon termination or expiry of a Service:

your right to use the relevant Service ends immediately;
we may stop, delete, disable or reclaim the relevant resources;
IP addresses may be reclaimed and reassigned;
stored data may be deleted;
unpaid fees remain payable;
provisions intended to survive termination will continue to apply.

Upon termination of your account, we may delete all Services, data, invoices, logs and account information, subject to applicable legal, tax, accounting, security, abuse handling and compliance retention requirements.

17. Data, Backups and Customer Content

You retain ownership of your Customer Content.

You are solely responsible for Customer Content, including its legality, accuracy, security, integrity, backup and compliance.

Unless expressly included in the product description or ordered separately, backups are not included.

Any backup, snapshot or storage feature we provide may fail, be incomplete, be corrupted, be unavailable or be deleted. You must maintain independent backups suitable for your needs.

We are not responsible for loss, corruption or deletion of Customer Content except to the extent liability cannot be excluded under applicable law.

We may access, preserve, copy, disclose, disable or delete Customer Content where necessary for support, security, abuse handling, legal compliance, enforcement of these Terms, protection of rights, or as otherwise described in our Privacy Policy and AUP.

18. Privacy and Data Protection

Our processing of personal data is described in our Privacy Policy.

For account management, billing, fraud prevention, security, abuse handling, support and legal compliance, we generally act as a data controller.

For Customer Content processed inside your server or instance, where we do not determine the purposes and means of processing, we generally act as a processor or infrastructure provider on your behalf.

Where we process personal data on behalf of a Business Customer as a processor, our Data Processing Agreement applies and forms part of these Terms.

You are responsible for ensuring that your use of the Services complies with applicable privacy and data protection laws.

Personal data may be processed in the United Kingdom, the United States and other countries where we or our subprocessors operate.

Where required, appropriate safeguards for international data transfers will be used as described in our Privacy Policy or Data Processing Agreement.

19. Security

We implement reasonable technical and organisational measures designed to protect our infrastructure.

You are responsible for securing your own account, systems, applications, data and users.

You must promptly notify us if you become aware of unauthorised access, credential compromise, vulnerability, data breach or security incident involving your account or Services.

We may require you to rotate credentials, update software, close ports, rebuild systems, isolate instances or take other security measures.

We do not guarantee that the Services will be free from vulnerabilities, attacks, unauthorised access, malware, data loss or other security incidents.

20. IP Addresses and Network Resources

IP addresses, routing resources, DNS records, reverse DNS records and related network resources are provided for use during the Service term only.

You do not own IP addresses assigned to you.

We may change, remove, renumber, reclaim, filter, null-route or reassign IP addresses or network resources where necessary for technical, operational, security, abuse, legal, upstream provider or registry reasons.

You must not use IP addresses in a way that damages reputation, causes blacklisting, violates the AUP, violates law or violates upstream provider policies.

Reverse DNS may be refused, changed or removed where we reasonably believe it is inaccurate, abusive, misleading, unlawful or harmful to reputation.

21. Software, Images and Third-Party Services

We may make operating systems, templates, images, one-click applications, control panels, licences or third-party services available.

Third-party software and services are subject to their own licences and terms. You are responsible for complying with them.

We do not guarantee that third-party software, images, templates or applications are secure, error-free, up-to-date, suitable for your purpose or free from vulnerabilities.

You are responsible for maintaining licences for any commercial software you install or use.

Marketplace, template or one-click application availability may change without notice.

22. Support

Support is provided through the channels we make available, such as tickets, email, documentation or control panel messages.

Unless expressly stated otherwise, support is limited to issues relating to our infrastructure, platform and billing.

Unmanaged Services do not include system administration, application debugging, malware removal, software configuration, website migration, performance tuning, backup management or security hardening.

We may refuse support where the request is abusive, unlawful, outside scope, requires access we cannot safely obtain, or relates to a suspended or terminated account.

Support response times are not guaranteed unless covered by a separate SLA.

23. Maintenance and Service Changes

We may perform scheduled or emergency maintenance at any time.

We may update, replace, modify, migrate, suspend, discontinue or remove features, regions, products, hardware, software, network providers or facilities.

Where reasonably practicable, we will provide notice of scheduled maintenance or material service changes.

Emergency maintenance, security actions, abuse mitigation, upstream provider actions and urgent repairs may occur without prior notice.

We are not liable for downtime, performance degradation or data loss caused by maintenance except to the extent liability cannot be excluded under applicable law or expressly covered by an SLA.

24. Service Level Agreement

Any uptime guarantee, service credit or performance commitment applies only if expressly stated in a separate Service Level Agreement or product-specific agreement.

Unless a Service Level Agreement expressly applies, the Services are provided without any uptime guarantee.

Service credits, where available, are your sole and exclusive remedy for the relevant availability issue, unless mandatory law provides otherwise.

25. Warranties and Disclaimers

The Services are provided on an “as is” and “as available” basis to the maximum extent permitted by law.

We do not warrant that the Services will be uninterrupted, error-free, secure, free from vulnerabilities, free from data loss, compatible with your software, suitable for your purpose, or available in every location.

We disclaim all implied warranties, conditions and representations to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, satisfactory quality and non-infringement.

Nothing in these Terms excludes warranties or rights that cannot be excluded under applicable law.

26. Limitation of Liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

To the maximum extent permitted by law, we are not liable for:

loss of profits;
loss of revenue;
loss of business;
loss of goodwill;
loss of anticipated savings;
loss or corruption of data;
loss of use;
business interruption;
indirect, special, incidental, punitive or consequential loss;
losses caused by third-party services, upstream providers, data centres, payment processors or network providers;
losses caused by your configuration, software, content, security practices or failure to maintain backups.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Services and these Terms is limited to the amount you paid to us for the affected Service during the three months immediately preceding the event giving rise to the claim.

If you are a Consumer Customer, this limitation applies only to the extent permitted by applicable consumer law.

27. Indemnity

If you are a Business Customer, you agree to indemnify and hold harmless the Company, its directors, officers, employees, contractors, affiliates, upstream providers and partners from and against any claims, damages, losses, liabilities, penalties, costs and expenses arising out of or related to:

your use of the Services;
your Customer Content;
your breach of these Terms or the AUP;
your violation of law;
your violation of third-party rights;
abuse, spam, attacks, malware, fraud, chargebacks or network misuse originating from your account or Services;
claims by your customers, end users or downstream users.

This indemnity does not apply to the extent caused by our own breach of these Terms or unlawful conduct.

28. Force Majeure

We are not liable for delay, failure, downtime or loss caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, power failures, internet failures, cable cuts, data centre failures, upstream provider failures, denial-of-service attacks, malware outbreaks, government actions, sanctions, legal restrictions, pandemics, fire, flood or other force majeure events.

29. Changes to These Terms

We may update these Terms from time to time for legal, regulatory, security, operational, technical, upstream provider, payment provider or business reasons.

The updated version will be posted on our website or otherwise made available to you.

If a change materially affects your rights or obligations, we will take reasonable steps to notify you.

Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you must stop using the Services and cancel your Services.

30. Changes to Services and Pricing

We may change, discontinue, replace, limit or modify Services, features, regions, plans, specifications, pricing or billing models.

We will take reasonable steps to notify you of material price changes affecting recurring Services.

If you continue using the affected Service after a price change takes effect, you agree to pay the updated price.

We are not required to continue offering legacy plans, promotional prices, discontinued features or outdated configurations.

31. Assignment and Subcontracting

You may not assign, transfer or delegate your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, subcontract or delegate our rights and obligations under these Terms to an affiliate, successor, acquirer, service provider, data centre, upstream provider or other third party where reasonably necessary for business operations, restructuring, sale, merger, compliance or service provision.

32. Notices

We may send notices to you by email, control panel message, website notice, invoice message, support ticket or other reasonable method.

Notices sent by email are deemed received when sent, unless we receive a delivery failure notice.

You are responsible for keeping your contact information accurate and monitoring notices from us.

Legal notices to us must be sent to [email protected] unless we specify another method.

Abuse reports must be sent to [email protected].

33. Complaints and Disputes

If you have a complaint, you should first contact us through [email protected] or the support channels we provide.

We will try to resolve complaints in good faith.

For billing disputes, you must contact us before initiating a chargeback or payment dispute. Unjustified chargebacks may result in suspension or termination of Services.

Nothing in these Terms prevents either party from seeking urgent injunctive relief or taking action required by law.

34. Governing Law and Jurisdiction

These Terms, the AUP, the Privacy Policy and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over disputes arising out of or in connection with these Terms, except where applicable mandatory consumer protection laws provide otherwise.

If you are a Consumer Customer, you may also have rights under the mandatory laws of your country of residence.

35. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in full force and effect.

The invalid, unlawful or unenforceable provision will be replaced or interpreted to the minimum extent necessary to make it valid, lawful and enforceable while preserving its intended effect as far as possible.

36. No Waiver

Our failure or delay in enforcing any provision of these Terms does not constitute a waiver of that provision or any other provision.

Any waiver must be in writing and signed by us.

37. Entire Agreement

These Terms, together with the policies and documents incorporated by reference, constitute the entire agreement between you and us regarding the Services and supersede all prior discussions, agreements, representations or understandings relating to the Services.

In the event of conflict between documents, the following order applies unless expressly stated otherwise:

a signed written agreement between you and us;
product-specific terms or order form;
these Terms;
the AUP;
the Privacy Policy;
other policies or documentation.

38. Contact

For support: [email protected] For abuse reports: [email protected] For legal requests: [email protected] For privacy matters: [email protected] For copyright complaints: [email protected]